Returns & Exchanges
At Tote&Carry, we want you to be fully satisfied with your luxury travel gear. If you are not completely happy with your purchase, you can return or exchange eligible items within 30 days of delivery provided they are in original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.
Ship the Items
Drop off your package at any authorized carrier location, ensuring all original tags and dust bags are included inside the box.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing